Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: June 2025

Elite Logistics Dispatch LLC ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dispatch services. Please read this policy carefully.

1. Information We Collect

We collect information you voluntarily provide to us when you fill out our contact form, register for our services, or communicate with us directly. This includes:

• Full name, email address, phone number
• MC Number, DOT Number, and carrier authority information
• Truck type, equipment details, and preferred operating lanes
• Bank and payment information for billing purposes (processed securely through third-party processors)
• Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our truck dispatching services
• Process transactions and send related billing information
• Communicate with you about load confirmations, paperwork, and support
• Send you service updates, promotional materials, and other information (you may opt out at any time)
• Comply with legal obligations and resolve disputes
• Monitor and analyze usage trends to improve our website and services
• Prevent fraudulent activity and ensure the security of our operations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Freight Brokers: We share carrier information (MC number, insurance certificates, and related documents) with freight brokers as part of the load booking process on your behalf.
• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., CRM platforms, email services, factoring companies), subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the safety of any person or to address fraud or security issues.
• Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

We do not respond to Do Not Track (DNT) signals at this time, as there is no industry-wide standard for DNT compliance.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Carrier and operational records may be retained for up to seven (7) years for regulatory and tax compliance purposes. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access-controlled internal systems, and secure third-party payment processing.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
• Data Portability: Request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at dispatch@elitelogisticsdispatch.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at the email address below.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (such as broker portals or load boards). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Elite Logistics Dispatch LLC
• United States
• Email: dispatch@elitelogisticsdispatch.com
• Phone: +1 (336) 265-5679

This Privacy Policy was drafted for Elite Logistics Dispatch LLC and is intended for informational purposes. For legal compliance specific to your jurisdiction, consult a qualified attorney.